100% Buyer Protection. No Questions Asked Return Policy

Frequently Asked questions

Shopping

Q. Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Q. Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Q. You can specify a card label at the time of saving a card on Jewria through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Jewria.

Yes, it's necessary to log into your Jewria account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Q. What does 'Preorder' or 'Forthcoming' mean?

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Q. Do sellers on Jewria ship internationally?

Currently, sellers on Jewria only ship within India.

Payment

Q. What is Jewria's credit card EMI payment option?

With Jewria’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

  • HDFC
  • Citi
  • ICICI
  • Kotak
  • Axis
  • Induslnd
  • SBI
  • Standard Chartered
  • HSBC

Q. How can I order for large quantities of the product as part of a corporate order?

You can write to sales@jewria.com for your corporate gifting requirements.

Q. How can I label my saved cards?

You can specify a card label at the time of saving a card on Jewria through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Jewria.

Q. What is a 'card label'?

A card label is a name you give to your card while saving it on Jewria.

This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

Q. What is the 'Save Card' feature?

The 'Save Card' option lets you save your credit/debit cards on your Jewria account. This helps you complete your transactions in a quick and easy way.

Q. How does Jewria prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Cancellations and Returns

Q. If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Q. Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Q. Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Q. Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

Q. How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Jewria account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Jewria account.

Q. I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

Secure Payments

Payment with credit and debit cards is 100% Secured with Us.

Free Shipping

Order Above the 2000 we provide you free shipping.

Easy & Free Return

For us Customer satisfaction is on top. No Question asked in return.

Support Center

Need help? Click here You can also talk to us on 022 4220 4220

Check
Registration Submitted Successfully !

Welcome To Jewria

Thank You